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Return & Refund Policy

We want you to love your purchase. If something is not right, here is how returns and refunds work.

Last updated: August 2026

We stand behind our products. If you are not satisfied, you may request a return within the eligible window below.

Return window

You may request a return within 7 days of delivery for eligible products, provided the item is unused, in original condition and with all original packaging, accessories and tags.

What can be returned

  • Products that are defective, damaged in transit, or not as described.
  • Unused items in original, resalable condition within the return window.

What cannot be returned

  • Items that have been used, installed or show signs of wear.
  • Products damaged due to misuse, or without original packaging and accessories.
  • Items marked non-returnable at the time of purchase.

How to raise a return

Contact us on WhatsApp at +91 7460 050 033 or email brandsupermeaux@gmail.com with your order number and reason. Our team will guide you through pickup or drop-off.

Refunds

Once your returned item is received and inspected, approved refunds are processed to your original payment method (or bank transfer for Cash-on-Delivery orders) within 5–7 business days.

Replacements

For defective or damaged items, we are happy to arrange a replacement instead of a refund where stock is available.

Warranty claims

Manufacturing defects after the return window are covered under our 1-year warranty.

Contact

You can reach us at brandsupermeaux@gmail.com or +91 7460 050 033, or by post at F5-501, Iridium Shalimar Corporate Park, Gomti Nagar, Lucknow, Uttar Pradesh, India — 226010.